Privacy Policy

Last updated: 25 April 2026

1. Who We Are (Data Controller)

Random Call ("we", "us", "our") is the controller of personal data processed through the Random Call app and website. If you are in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process personal data in accordance with applicable data protection laws, including the GDPR and UK GDPR.

For legal notices and privacy requests, use the in-app support channel or the contact details published in our app store listing and support pages.

2. Scope

This Privacy Policy applies to our apps, web pages, customer support interactions, trust and safety operations, and any related services that link to this policy.

3. Data We Collect

Account and profile data: username, email, login identifiers, profile details (such as display name, age declaration, country, language settings, avatar), and account status metadata.

Communication data: chat messages, friend requests, support messages, reports, and moderation evidence submitted by users.

Call and usage data: call/session metadata (timestamps, duration, participants, network quality, device/app diagnostics, crash logs, anti-fraud signals), but not routine storage of private live call media unless required for a specific safety or legal process.

Payments and virtual economy data: transaction records, coin usage logs, plan purchases, refunds, and fraud prevention data. Payment card details are handled by platform payment processors (such as Google Play or Apple) and not stored by us as full card numbers.

Device and technical data: device model, OS version, app version, language/region, IP-based country approximation, push token, and security telemetry.

Trust and safety data: policy-violation reports, enforcement actions, risk signals (including abuse and nudity detection indicators), and appeal records.

4. How and Why We Use Data (Purposes)

We process personal data to provide and operate the service, create and manage accounts, match users, deliver chat/call functions, run virtual economy features, maintain service quality, detect and prevent abuse/fraud, enforce our Terms and Community Standards, comply with legal obligations, and respond to legal claims.

We may also use limited analytics to understand product performance and improve reliability, safety tooling, and user experience.

5. GDPR Legal Bases

Where GDPR applies, we rely on one or more of these legal bases:

Contract: processing necessary to provide the service you request (account creation, matching, chat/call features, customer support).

Legitimate interests: service security, abuse prevention, fraud detection, platform integrity, diagnostics, and proportionate product improvement.

Legal obligation: compliance with applicable laws, lawful requests, tax/accounting requirements, and safety obligations.

Consent: where required (for example, certain notification permissions or optional processing under local law). You may withdraw consent at any time, without affecting processing already performed lawfully.

6. Automated Safety Processing

To protect users and comply with app store and legal safety requirements, we use automated systems to detect potentially abusive or unlawful behavior (for example, nudity or exploitation signals). Automated outputs may trigger temporary restrictions, human review queues, or urgent safety interventions.

We do not use solely automated decision-making with legal or similarly significant effects without safeguards required by law. Where required, you may request review of a moderation decision through support/appeal channels.

7. Sharing of Data

We do not sell personal data. We share data only when needed with:

service providers (hosting, storage, analytics, messaging, fraud prevention, moderation tooling), app distribution/payment platforms, professional advisers, and competent authorities where legally required or necessary to prevent serious harm.

All processors are required to protect data through contracts and appropriate security obligations.

8. International Transfers

Your data may be processed outside your country. For transfers from the EEA/UK/Switzerland to countries without an adequacy decision, we use recognized safeguards such as Standard Contractual Clauses (SCCs) and supplementary measures where appropriate.

9. Data Retention

We retain data only for as long as necessary for the purposes above. Retention periods vary by data type, including account records, payments/compliance records, and safety logs. We may keep limited data after account closure where needed for legal compliance, fraud prevention, dispute handling, or safety enforcement.

10. Your Rights (EEA/UK/Switzerland and Similar Jurisdictions)

Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, and data portability, as well as the right to withdraw consent and to lodge a complaint with a supervisory authority.

To exercise rights, contact us through in-app support or the channels listed in this policy and our support pages. We may verify identity before fulfilling a request.

11. Account Deletion

You can request deletion via the Delete Account Request page or in-app settings (where available). After deletion request confirmation, your account is disabled from normal visibility. Final deletion is completed within a reasonable period, except where retention is legally required or necessary for abuse prevention and dispute/security handling.

12. Security

We use reasonable technical and organizational safeguards such as access controls, logging, environment isolation, and transport security. No system can be guaranteed fully secure, and users should also protect their credentials and devices.

13. Children

Random Call is for adults only (18+). We do not knowingly allow children to use the service. If we learn a child account exists, we may suspend/remove it and process related data for safety and legal compliance.

14. Changes to This Policy

We may update this policy as our service, legal obligations, or risk controls evolve. Material changes will be notified appropriately (for example, in-app notice or updated publication date). Continued use after effective date means the updated policy applies.

15. Contact and Complaints

For privacy questions, rights requests, or complaints, contact us via official support channels listed in the app and store listing. If you are in the EEA/UK/Switzerland, you may also lodge a complaint with your local data protection authority.